Your Touchstone Energy Cooperative is committed to providing you with financial products and services to meet your needs and help you reach your financial goals. We are required by law to give you this privacy notice. If after reading this notice you have any questions, please contact us at 515-332-7725.
What follows is a description of the information we collect and disclose, including the parties who receive nonpublic information from us, as permitted by law, to conduct business on this Web site.
Personal Information Collection and Use
Your Touchstone Energy Cooperative collects information from users of our Web site at several different points, including but not limited to names, addresses, phone numbers, and operating system information. We will not sell this information to others. We will not share it in ways other than what is disclosed in this statement. We do not disclose any nonpublic personal information about our members and former members to anyone, except as permitted by law. To protect this information, this site has security measures in place including firewalls, encryption and authenticated access to internal databases where needed. Your Touchstone Energy Cooperative is the sole owner of the information collected on this site. If during your visit to our site, you send an e-mail to your Touchstone Energy Cooperative, your e-mail address will be collected to reply to you. We may forward your message to a business associate or partner for appropriate action.
Log analysis tools are used to create site statistics summaries, which are used for administering the performance of the Web site, diagnosing problems, enhancing usability and determining what information interests those who visit. Your Touchstone Energy Cooperative collects the following information from visitors in our log files for analysis only:
Your Touchstone Energy Cooperative’s Web site contains links to other sites. Your Touchstone Energy Cooperative is not responsible for the privacy practices of these other sites. This privacy statement applies solely to information collected on this Web site.
Surveys and Contests
From time to time, Your Touchstone Energy Cooperative may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary; therefore, the user has a choice whether or not to disclose information requested. That information may include contact information and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes.
Your Touchstone Energy Cooperative takes every precaution to protect users' information. When users submit sensitive information via the Web site, your information is protected both on-line and off-line. If a registration/order form asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry - SSL. While we use SSL encryption to protect sensitive information on-line, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind locked doors.
Notification of Changes
Your Touchstone Energy Cooperative will not attempt to inform site users or visitors when or if this policy changes. It is the sole responsibility of users and visitors to check for changes in this policy.
What You can do to Help
Members and Web site visitors can help by following these guidelines:
Protect your account numbers and passwords
Use caution when disclosing your account numbers, social security numbers, etc. to other persons. If someone calls you, explains the call is on behalf of your Touchstone Energy Cooperative and asks for your account number, you should beware. Official Touchstone Energy Cooperative staff will have access to your information and will not need to ask for it.
Keep your information with us current. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately. If your address or phone number changes, please let us know.